Information
At Kreations Jewellery, we're dedicated to ensuring your experience is as sparkling as our handmade pieces. We pride ourselves on our adaptability and commitment to excellence in every aspect of our service. Explore what we have to offer and how we can contribute to your delight.
Frequently asked questions
It all began with a simple idea fueled by a deep passion for crafting unique handmade jewellery and keychains. As an online small business based in Brisbane, Australia, we pride ourselves on personal attention and dedication to every detail. Our approach is rooted in quality and integrity, ensuring that everything we do reflects our commitment to excellence. Here are some of the most common questions we get asked.
What do I need to know about delivery for my Kreations Jewellery order?
When you order a beautiful, handmade piece from Kreations Jewellery, you'll want to know how it gets to you! We aim for prompt delivery. Typical delivery times are [[3-5 business days]]. Shipping costs vary depending on your location and the size of your order, calculated at checkout. Yes, you can track your order! Once dispatched, you’ll receive a tracking number via email to follow your precious item's journey.
What if I'm not happy with my handmade jewellery, or it's not quite right?
Your satisfaction is paramount at Kreations Jewellery. If you are unhappy with your product for any reason, we're here to help. We can organise a full refund to your account, or you can swap it out for a different piece that will truly make you happy. Please contact us at [[Kreationsjewellery@outlook.com]] to arrange a return or exchange.
How do I keep my handmade Kreations Jewellery pieces looking their best for years to come?
Since all our jewellery is lovingly handmade, a little care goes a long way to keep it sparkling! We recommend trying not to wear your pieces in water, as this can affect the materials. Also, hang your necklaces and bracelets from your jewellery box or use a dedicated jewellery organiser to prevent tangles, dirt, and dust build-up. For cleaning, a soft, dry cloth is usually sufficient.
Do you offer custom designs or special requests for unique jewellery ideas?
Yes, we love making 'something for everyone' at Kreations Jewellery! I offer personalised necklaces where you can tell me the name you'd like, and I will handcraft it onto a necklace of your choice. If you have a unique idea for a custom piece beyond this, please get in touch at [[Kreationsjewellery@outlook.com]], and let's discuss bringing your vision to life!
Find your perfect piece
This is where your journey to discovering unique, handmade jewellery begins. Get to know our beautiful range and how we're committed to quality and great service from Brisbane, Australia. Join us as we grow and succeed together. We're glad you're here to be a part of our story at Kreations Jewellery.